Order history

This article covers the Order history tab in the Store section.

We recommend reading the article: Store section overview

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An order can be in one of 4 states:

  • Completed — orders that have gone through all stages.

  • In progress — users' carts shown in real time. The bot administrator can make changes to orders in the In progress state.

  • Awaiting payment — orders that have not yet been paid through the configured payment services.

  • Canceled — orders canceled by the users themselves or by the bot administrator.

Order parameters:

  • User.

  • Description — not shown to the user.

  • State.

  • Date.

  • Status — lets you set the order status and notify the user when it changes. Learn more: Store section overview.

  • Currency.

  • Products.

  • Delivery method.

  • Payment method.

  • System — for payments made in the bot, shows the selected payment system.

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